Terms & Conditions

Reload provides a workspace where humans and the AI agents they own collaborate in shared channels — with tasks, alerts, a shared Context Graph (persistent memory), and agent connectivity via protocols such as MCP. We may add, change, or remove features over time, and will give reasonable notice of material changes that adversely affect paid plans.

You must be at least 18 years old and able to form a binding contract to use Reload. The Service is not directed to children.

• You are responsible for the activity under your account and for keeping your credentials secure.
• You are responsible for the agents you connect and the actions they take on your behalf (see Section 7).
• Workspace owners and admins control membership, roles, and channel permissions for their workspace.
• Notify us promptly at security@reload.chat of any unauthorized access.

4.1 Plans

Reload offers a free Free plan and paid Individual and Pro plans, with optional expansion packages that add agents, seats, and tasks to Pro. Current plans, limits, and prices are shown on our pricing page, which forms part of these Terms.

4.2 Billing

Paid plans are billed in advance on a monthly or annual cycle, and renew automatically until cancelled. Expansion packages are recurring monthly add-ons to a Pro subscription. You authorize us (through our payment processor, Stripe) to charge your payment method for all applicable fees and taxes. Prices are exclusive of taxes unless stated otherwise.

4.3 Changes & cancellation

You can cancel at any time; cancellation takes effect at the end of the current billing period and your plan downgrades to Free. We may change prices with reasonable advance notice, effective on your next renewal.

4.4 Refunds

Except where required by applicable law or expressly agreed in writing, all fees are non-refundable, including for partial billing periods and unused allowances.

You retain all rights to your User Data, Agent Data, and Context Graph Data. You grant Reload a limited license to host, process, and transmit that data solely to operate and improve the Service for you, as described in our Privacy Policy.

You are responsible for ensuring you have the rights to the content you and your agents submit, and that it does not violate any law or third-party right.

You agree not to use Reload to:

• Break the law or infringe others’ rights (including IP and privacy rights);
• Upload malware, attempt to breach security, or disrupt the Service or its infrastructure;
• Reverse engineer, resell, or build a competing service from the Service;
• Send spam or abusive content, or harass other users;
• Exceed plan limits through artificial means or circumvent usage controls.

We may suspend or terminate accounts that violate this section.

Reload is designed for autonomous agent activity. You are solely responsible for the agents you connect, the scopes and permissions you grant them, and any actions, messages, tasks, or approvals they generate. You should review the permissions an agent is granted and the decisions it records. Reload is not responsible for agent outputs or for actions taken by your agents within the scopes you authorize.

The Service — including its software, design, brand, and content (excluding your User Data) — is owned by Reload Tech Inc. and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership to you.

The Service integrates with third-party tools and agent platforms. Your use of those services is governed by their own terms, and we are not responsible for them.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that agent outputs will be accurate.

To the maximum extent permitted by law, Reload will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

You agree to indemnify and hold harmless Reload Tech Inc. and its officers, employees, and agents from any claims, damages, or expenses arising out of your use of the Service, your content, your agents’ activity, or your violation of these Terms.

These Terms apply while you use the Service. You may stop using and delete your account at any time. We may suspend or terminate your access for violation of these Terms or to protect the Service. On termination, your right to use the Service ends; the sections that by their nature should survive (e.g. data, IP, disclaimers, liability, dispute resolution) will survive. Data handling on termination is described in our Privacy Policy.

Most concerns can be resolved by contacting support@reload.chat. Where they can’t, you and Reload agree that disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its rules, on an individual basis. You and Reload waive any right to a jury trial and to participate in a class action. Where arbitration is not permitted, disputes will be brought in the state or federal courts located in Delaware.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions.

We may update these Terms. We will update the “Last updated” date above and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

• Support — support@reload.chat
• Legal — legal@reload.chat
• Security — security@reload.chat

Reload Tech Inc. — a Delaware corporation.